Support & FAQs

Q: What is Academy 24?
A: Academy 24 is an online platform offering expert-led training for IELTS, GRE, and other global exams.

Q: Who can enroll in your courses?
A: Anyone preparing for international exams, whether a student or working professional, is welcome to join.

Q: Are the courses self-paced or live?
A: We offer both recorded sessions and live strategy calls for flexible, guided learning.

Q: How do I sign up for a course?
A: Just visit Academy24.in, choose a course, and follow the simple registration process.

Q: Can I access materials on mobile?
A: Yes, our platform is mobile-friendly. You can study anytime on your phone, tablet, or laptop.

Q: How do I join live sessions?
A: Once enrolled, you'll receive weekly links and reminders for live strategy or doubt-clearing sessions.

Q: Do I get feedback on my assignments or mock tests?
A: Yes, our mentors review your submissions and offer personalized performance insights.

Q: Are there practice tests included?
A: Absolutely! You’ll get topic-wise tests, full-length mocks, and real exam-style questions.

Q: Can I track my progress?
A: Yes, the dashboard shows your course completion, quiz scores, and improvement areas.

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Q: What if I miss a session?
A: All live sessions are recorded and uploaded, so you can watch anytime at your convenience.

Q: Can I switch courses after enrolling?
A: Switching is possible within 7 days of purchase. Just contact support for assistance.

Q: Is there a refund policy?
A: Yes, we offer conditional refunds based on course type and usage. Refer to our refund policy page for details.

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Q: What are the payment options available?
A: You can pay via UPI, net banking, debit/credit cards, and international payment gateways.

Q: Do you offer any discounts?
A: Yes! We run limited-time promotions and cashback offers based on performance milestones.

Q: Will I get a payment receipt?
A: Yes, an automated invoice is emailed immediately after your payment is confirmed.

Q: Where can I read the full terms and privacy policy?
A: Visit our Terms & Conditions and Privacy Policy pages for detailed legal and usage information.

Q: Is my data secure on your platform?
A: Absolutely. We use encrypted systems and do not share your personal information with third parties.

Q: Can I use course content outside the platform?
A: No. All course materials are copyright-protected and for enrolled users only.